1. Definitions
1.1 "Business Customer" means a customer who is not a Consumer.
1.2 "Consumer" means an individual who is not acting for the purposes of his or her business or profession.
1.3 “Bulbs, Lights and Tubes Direct? means Krypton Electrical Wholesalers Limited also referred to as “ECO?, "we" or "us" in these terms and conditions.
1.4 "Catalogue" means the catalogue of products and services offered by ECO.
1.5 "Force Majeure" means any cause affecting the performance by of its ECO obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.
1.6 "Normal Working Hours" means 9 am to 5 pm on a Working Day.
1.7 "Working Days" means Monday to Friday, excluding Bank or other Public holidays.
1.8 Please note special terms apply to Consumers, which prevail over the other provisions of these terms and conditions. Customers who are Consumers are referred to Clause 13.

2. Orders
2.1
All contracts of sale made by ECO shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom ECO is dealing. Cancellation of orders by business to business customers is not accepted as many orders are dispatched on the same day the order is placed. Cancellation of orders by Consumers will be accepted in accordance with the Consumer Protection (Distance Selling) Regulations 2000. Nothing in these terms and conditions is intended to impinge upon a Consumer's statutory or contractual rights to reject faulty goods.
2.2
All orders are subject to acceptance and to availability of the goods ordered: ECO is entitled to refuse any order placed by you.
2.3
You undertake that:

a) all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct, and
b) the credit or debit card you use to make a purchase from us is your own card or your company's card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

2.4
Please note, ECO may record and / or monitor inbound and outbound calls and electronic traffic for training purposes.

3. Prices
3.1
Goods and services, together with VAT, are invoiced at the price prevailing at time of order.
3.2
ECO reserves the right to modify the prices from time to time.

4. Delivery, Title and Risk
4.1
ECO shall use reasonable endeavours to dispatch goods within 3 days to the customer, but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall contact the customer and advise of the delay. A customer who is a Consumer shall be entitled to cancel an order when advised of a delay if the revised delivery date is not acceptable.
4.2
Carriage
Delivery will be by second class parcel post unless agreed otherwise. The standard charges that apply are detailed in Delivery Rates
4.3
In the case of a Business Customer, if ECO is unable to deliver the goods within 30 days of the agreed delivery date, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to ECO in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to ECO after the above date but before delivery of the goods or notification from ECO that the goods are ready for delivery. This Clause does not apply to Consumers.
4.4
Loss or Damage in Transit
ECO will replace free of charge goods which are damaged in transit or not in accordance with the order placed provided that notification is given in writing within two working days (and received within 5 working days) of receipt of the delivery.
4.5
Business Customers are required to be able to accept the goods when they are ready for delivery within Normal Working Hours.
4.6
Delivery
Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.
4.7
Title in the goods does not pass to the Customer until payment is received in full by ECO.
4.8
If the Customer cannot accept delivery, ECO may at its option:
a) store and insure the goods at the Customer's expense and risk or,
b) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall or,
c) re-arrange delivery provided that ECO may charge the Customer for the additional delivery costs incurred.

4.9
Where delivery has been tracked, i.e. not dispatched via second class post, the Customer may request a Proof of Delivery, provided that this request is made in writing within 3 months of the date of delivery. ECO shall use reasonable endeavours to provide such proof.
4.10
Upon delivery of the goods, the Customer may be asked to sign a Proof of Delivery to acknowledge safe receipt. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. ECO shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery and signs the Proof of Delivery without amendment.

5. Payment
5.1
Payment is due on shipment unless a Customer has been approved for credit. ECO’s standard credit terms require payment within 30 days from the date of the invoice; unless different terms are agreed in writing in advance of the transaction.
5.2
Payment may be made by bank transfer, cheque, Visa, MasterCard and some debit cards.

6. Product specifications
6.1
ECO makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions and specifications where these are changed by the manufacturer.
6.2
If ECO cannot supply the goods ordered by the Customer, ECO reserves the right to offer goods of equal or superior quality at no extra cost. In such a case, if the Customer does not wish to accept the alternative goods offered, he or she may cancel the order and require the refund of any money paid to ECO in respect of that order, including carriage charges. This shall be the sole remedy of the Customer in these circumstances.
6.3
ECO has to adhere to the manufacturer's guidelines where they stipulate any defects that are deemed acceptable before an item is accepted for replacement on grounds of fault.

7. Trade names & Trade Marks
7.1
Trade names and marks (other than ECO‘s) are not always indications of the actual manufacturer of a particular product and may rather be indicative of general use systems and machines associated with such products.

8. Warranties & Returns
Please note that special terms apply to Consumers who wish to return goods, which prevail over the provisions of this Clause 8. Customers who are Consumers are referred to Clause 13.

8.1
ECO is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities described below.
8.2
Unless otherwise stated in the manufacturer's documentation, all goods delivered to a UK mainland address carry a specified manufacturer's warranty.
8.3
If you purchase goods in the course of your business, the following provisions of this Clause shall apply. Other than the express provisions set out in these terms and conditions, all other terms and the implied terms or warranties relating to the supply of goods are excluded to the fullest extent permitted by law. Goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.
8.4
If you purchase services in the course of your business, the following provisions of this Clause shall apply. ECO shall use its skill and expertise to carry out any contracted works (the "Service(s)") to a standard equivalent to that of a competent professional, and shall warrant our work as free from defects, for a period of 30 days after completion. In particular, we cannot be held responsible for any fault or damage not caused by ECO’s employees or its contracted agents. In the event of a claim arising relating to the level of skill and judgement applied in the course of providing Services, ECO reserves at its sole discretion the right to appoint an independent expert in the field to appraise the work carried out in the execution of the Service(s). Additionally, ECO cannot be held responsible for equipment installed or configured when the equipment has subsequently been altered or configured by persons other than ECO. Except as set out here, all other express or implied terms or warranties relating to the Services are excluded to the fullest extent permitted by law.
8.5
Subject to the right of Consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000 (see Clause 13), ECO does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. In some instances, Customers may benefit from special price discounts issued by a manufacturer specifically for their benefit. Such goods are not returnable to the manufacturer and may not be sold to other customers. Accordingly, orders for such goods can not be cancelled and ECO can only return or repair Goods where they prove to be defective and the Goods are returned for repair or replacement.
8.6
In the event that ECO, at its discretion (unless the Consumer Protection (Distance Selling) Regulations 2000 apply, see Clause 13), agrees to accept the return for credit of unwanted products, the goods must be returned with ECO’s prior written agreement within 14 days of delivery. The goods must be unopened, with the manufacturers seals intact and in perfect re-saleable condition All goods returned in these circumstances (except where the Consumer Protection (Distance Selling) Regulations 2000 apply, see Clause 13) will be subject to a 25% re-stocking fee of ECO's sale price for the goods. Please ensure that the product(s) you have purchased are to your specification prior to breaking the manufacturers seals. This will avoid disappointment and the product(s) being rejected, should you wish to return them.
8.7
No contract shall be cancelled once accepted by ECO nor shall any Goods which are delivered in accordance with the contract be returned without prior written approval of ECO and on terms to be determined at the absolute discretion of ECO.

a) ECO's Customer Support staff will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased. If the goods are found on inspection to be defective, the cost of returning the item will be refunded to you. Authorised product returns must be sent to Eco Friendly Light Bulbs, Unit 13, Byker Business Centre, Albion Row, Newcastle, Tyne & Wear, NE6 ILQ.
b) A Goods Returns Authorisation Number (RAN) must be obtained from ECO for each and every return so that we are able to administratively process your return, otherwise we have no means of identifying the Goods being returned. This will avoid difficulties in returning monies. The RAN must be clearly shown on each parcel returned, and must be in the original manufacturer's packaging (which shall not be defaced) complete with accessories, manuals and documentation. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected.
c) ECO cannot accept liability for packages damaged during transit from the Customer. It is the Customer's responsibility to wrap the product adequately to prevent damage.
d) Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.
e) On receipt of the returned product will be tested, if it is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also. This Clause does not apply to Consumers returning goods pursuant to Clause 13.
f) Unless otherwise stated in the manufacturer's documentation, all goods delivered to a UK mainland address carry a specified manufacturer's warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we will refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights.
g) This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.

9. ECO's liability
9.1
In its dealings with Business Customers, ECO shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships loss of data and other financial loss. ("Financial loss" in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description ECO’s liability in respect of all other losses shall be limited to the invoiced amount of the relevant order.
9.2
Nothing in this agreement shall limit ECO’s liability for death or personal injury caused by its negligence.

10. Health & Safety
10.1
ECO confirms that the goods it supplies as a distributor do not present a hazard to health and safety
a) when properly used for the purpose for which they are designed; and
b) if the Customer takes reasonable and normal precautions in their use.



11. Force Majeure
11.1
ECO shall not be liable to the Business Customer/Consumer or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of ECO’s obligations in respect of the Goods, if the delay or failure was due to any cause beyond reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond ECO’s reasonable control:

a) act of God, explosion, flood, tempest, fire or accident;
b) war, threat of war, sabotage, insurrection, civil disturbance or requisition;
c) acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
d) import or export regulations or embargoes;
e) strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of ECO or of a third party);
f) difficulty in obtaining materials, labour or machinery; and
g) power failure or breakdown in machinery.

11.2
If we are unable to provide you with your Goods within a reasonable time due to circumstances outside our control, we shall either agree a new timescale with you for the delivery of the Goods or either of us may decide to terminate the contract in which case we will return any prepayments that you have made in full.
conditions.

13. The Consumer Protection (Distance Selling) Regulations 2000
13.1
Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the ECO website, or by mail order, are subject to The Consumer Protection (Distance Selling) Regulations 2000 ('the Regulations').
13.2
If the Regulations apply, Customers may cancel goods purchased from ECO by sending a written notice of cancellation by registered post or hand delivery addressed to Customer Services at Eco Friendly Light Bulbs;, Unit 13, Byker Business Centre, Albion Row, or by Fax 0191 2534080. Please note that email is not a guaranteed service hence must not be used for this communication.
13.3
The notice of cancellation must be delivered within 7 working days of the day after date of delivery of the goods.
13.4
The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to ECO, the Customer is under a duty to make the goods available for collection at the Customer's expense from the address to which they were delivered.
13.5
The Customer is under a duty to retain possession of the goods whilst awaiting return to ECO and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.

14. Errors & Omissions
14.1
ECO makes every effort to ensure that all prices and descriptions quoted in its catalogue and on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, ECO will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer's order and/or received payment from the Customer. ECO's liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by ECO after the manifest error has been discovered.
14.2
A 'manifest error', as the term is used in sub-paragraph (1) above, means, in relation to an incorrect price, a price quoted in error by ECO which is more than 10% less than the price that would have been quoted had the mistake not been made.

15. Data Protection
Please note: ECO has a full and detailed privacy statement available by clicking here
15.1
Website Security
ECO's website employs the SSL (Secure Socket Layer) encryption standard in all secure areas, including login pages, customer information and payment details. Provided the Business Customer/Consumer is using an SSL-compliant browser such as Netscape's Navigator, Microsoft's Internet Explorer, Opera or Firefox, the Business Customer/Consumer is able to conduct encrypted transactions without fear of an intermediary obtaining the Business Customer/Consumers credit card information.
15.2
Data Protection & Data Security
Data is maintained under the provisions of the Data Protection Act (1998), ECO’s registration number is Z9638582 ECO may contact the Business Customer/Consumer from time to time to verify and update the data ECO holds on the records of the Business Customer/Consumer.
15.3
Information Automatically Logged
ECO uses your IP (Internet Protocol) address to help diagnose problems with ECO’s server and to administer ECO’s website. The Business Customer/Consumer’s IP address is also used to help gather broad demographic information. A disk-based cookie (non session) is used to identify the Business Customer/Consumer.
15.4
Registration and data sharing
ECO’s site registration and order form requires users to give ECO contact information (such as name, email, and postal address), unique identifiers (such as username and password), demographic information (such as postcode), and financial information (such as account or credit card numbers).This data is stored for use by ECO to process your order and for ECO’s marketing communications and analysis.
15.5
ECO may share the Business Customer/Consumer’s information with selected 3rd parties outside Krypton Electrical Wholesalers Limited, in order to fulfil an order received or that they may contact the Business Customer/Consumer to let the Business Customer/Consumer know about goods or services which may be of interest to the Business Customer/Consumer.
You may opt-out of receiving such information, to do so contact ECO.
ECO will not share the Business Customer/Consumer’s email address or personal telephone number with these 3rd parties without your specific permission.

16. General terms of business
16.1
Nothing in these terms and conditions affects your statutory rights as a Consumer.
16.2
If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
16.3
Any waiver of a breach of this Agreement must be in writing.
16.4
Any variation of this Agreement must be in writing and signed by a duly authorised ECO official.
16.5
The headings are for convenience only and shall not affect the interpretation of this Agreement.
16.6
Assignment. You must not transfer any contract made with us under these Conditions, as it is personal to you, without written authority from us. This authority will not be refused without good reason.